Refund Policy

Sending a request and receiving a quote are free. Nothing is charged until you approve the quote and pay the first 50%.

You can cancel anytime before launch. We refund the part of your first payment that covers work not done yet, based on the progress recorded in your project dashboard. Work already delivered isn't refunded.

Once your app is launched and accepted, project payments aren't refunded. Instead, for 30 days after launch, we fix for free any bug that stops your app from working as described in the scope.

You can cancel your care plan anytime, and you won't be charged again. The current month isn't refunded, and your plan stays active until the end of it.

If you were charged by mistake, contact us and we'll make it right.

Email support@ximplex.app with your project name. We reply within 5 business days. Approved refunds are sent through the same method you used to pay (PayPal or Payoneer) within 15 business days. Depending on your bank, it can take a few more days to appear.

Write to support@ximplex.app. We read every message.